the items we carry are handcrafted & customized for each individual
client. So please be patient & allow time for your products to be
expertly crafted and shipped directly to you! The time and craftmanship
we put into each product ensures your product arrives as requested and
in the best condition. Our company is committed to quality and
excellence. We know you will be pleased with our high quality products,
made just for you!
MODIFICATIONS & CANCELLATIONS:
usually processes and ships most orders within 3-5 days after the order was
placed (*with an exception during sales, may take 7-10 days). As a result of this, it is usually not possible to modify or
cancel an order after it has been placed. If a customer cancels the
order before shipping, a minimum cancellation fee of 25% will be
charged, plus any additional costs Divas Premier incurs due to the
In case of a back order or discontinued item, we will notify the
client via e-mail promptly for other options including change of order
If Divas Premier is out of stock in the length a client chooses, a
substitution to the next longest length will be made at no additional
charge. The client will be notified before this action is taken.
Because we want you to be happy with your purchase and because we are
confident that our virgin hairs and our gently processed remy hairs are
authentic, in the event that you are not satisfied with your purchase,
we will gladly issue you a refund or exchange as long as you return the
hair in its original package within 7 days of your receipt of the
hair. As long as the hair is in its original state, your refund or
exchange will be issued after we receive the hair. We ask that you call
(832) 429-4813 and notify us before sending the hair back so that we
can track the package.
A Restocking fee of 5% will be deducted from orders that are returned without warrant. This includes the return of products which are in good condition and delivered as described.
* Exchanges or refunds will be accepted if an incorrect item is received by the client.
human hair is distinct, and no two heads of hair are exactly alike. Our
pictures are meant to give you a good idea of our textures. When you
place an order with us you will notice that there will be some variation
between our pictures and that of the hair you receive. This is not
avoidable nor should it be. It is part of the fun of buying and wearing
premium quality virgin hair. Our hair is beautiful and unique, just like
With any 100% virgin hair, nits are a possibility. While Divas Premier works hard to ensure our products are clean and install ready this is not a guarantee. Returns due to nits are accepted within 7 days of receipt of the order only. Exchanges may be available upon request.
Divas Premier cannot guarantee the color purchased will be an exact match to your expectations due to the nature our products. Each of our products can be dyed to your desired color. If you chose to color the hair ,it takes and
holds permanent, semi-permanent, lifts, and cellophane beautifully!
(Recommended to be done by a professional stylist).
is handled by the United States Postal Service, UPS, or Federal Express
and is based on your purchase total. Shipping currently is only offered
in the continental United States, Alaska, Hawaii, U.S. territories, and
APO/FPO addresses. We currently only offer Standard Shipping (5-10
All orders are shipped within 3-5 business days, *7-10 business days during sales. Please note: some packages may require a signature and will not be released without a signature.
Please note: some packages may require a signature
and will not be released without a signature. The delivery of your
package maybe delayed if no one is present at the time of delivery.