All of the items we carry are handcrafted & customized for each individual client. So please be patient & allow time for your products to be expertly crafted and shipped directly to you! The time and craftmanship we put into each product ensures your product arrives as requested and in the best condition. Our company is committed to quality and excellence. We know you will be pleased with our high quality products, made just for you!
MODIFICATIONS & CANCELLATIONS:
Divas Premier usually processes and ships most orders within 3-5 days after the order was placed (*with an exception during sales, may take 7-10 days). As a result of this, it is usually not possible to modify or cancel an order after it has been placed. If a customer cancels the order before shipping, a minimum cancellation fee of 25% will be charged, plus any additional costs Divas Premier incurs due to the cancellation.
In case of a back order or discontinued item, we will notify the client via e-mail promptly for other options including change of order or cancellation.
USE OF CERTIFICATES:
We honor all certificates that are presented from Divas Premier Hair Company. Credit Certificates must be used within 6 months of receipt. Shipping time can take up to 30 days when certificates are used to purchase products of the same value.
If Divas Premier is out of stock in the length a client chooses, a substitution to the next longest length will be made at no additional charge. The client will be notified before this action is taken.
Because we want you to be happy with your purchase and because we are confident that our virgin hairs and our gently processed remy hairs are authentic, in the event that you are not satisfied with your purchase, we will gladly issue you a refund or exchange as long as you return the hair in its original package within 7 days of your receipt of the hair. As long as the hair is in its original state, your refund or exchange will be issued after we receive the hair. We ask that you call (832) 429-4813 and notify us before sending the hair back so that we can track the package.
All custom orders are not eligible for return UNLESS there is profuse shedding or tangling.
A Restocking fee of 10% will be deducted from orders that are returned without warrant. This includes the return of products which are in good condition and delivered as described. The amount refunded will be for the product only, shipping is non-refundable.
* Exchanges or refunds will be accepted if an incorrect item is received by the client.
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!
With any 100% virgin hair, nits are a possibility. While Divas Premier works hard to ensure our products are clean and install ready this is not a guarantee. Returns due to nits are accepted within 7 days of receipt of the order only. Exchanges may be available upon request.
Divas Premier cannot guarantee the color purchased will be an exact match to your expectations due to the nature our products. Each of our products can be dyed to your desired color. If you chose to color the hair ,it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist).
Shipping is handled by the United States Postal Service, UPS, or Federal Express and is based on your purchase total. Shipping currently is only offered in the continental United States, Alaska, Hawaii, U.S. territories, and APO/FPO addresses. We currently only offer Standard Shipping (5-10 days).
All orders are shipped within 3-5 business days, *7-10 business days during sales. Please note: some packages may require a signature and will not be released without a signature.
Please note: some packages may require a signature and will not be released without a signature. The delivery of your package maybe delayed if no one is present at the time of delivery.